Independent property-search service terms

1. Who provides the service

Dynasty Accommodations provides an independent search and introduction service for renters. The renter instructs Dynasty to locate suitable published rental options using the criteria supplied in the search brief.

2. Important separation from landlord work

The paid service is only available where Dynasty Accommodations is not acting for the advertiser, landlord or property manager in relation to the property concerned. It is not charged for Dynasty Accommodations’ own accommodation or for a property it manages, represents or receives a landlord-side fee for. If a conflict is identified, the paid sourcing route must stop and the team will explain the available alternative.

3. What is included

• One search cycle based on the submitted budget, area, moving date and accommodation requirements.
• A shortlist of up to five published rental options where suitable candidates can be found.
• The option to unlock the available advertiser contact details after reviewing the shortlist.
• An optional post-viewing service for one selected property, under which the renter can authorise Dynasty to present their offer and coordinate accurate application information with the verified property provider.
• Case tracking and a route to request human assistance if a problem arises.

“Up to five” is not a promise that five options will exist. A search result is not confirmation that the accommodation remains available, that an advertiser will offer a viewing, that the renter will pass checks or that a tenancy will be granted.

4. Proposed pilot fees

No fee is payable for submitting a search brief or merely receiving the initial shortlist.

• Property Search & Contact Pack: £50. Payable only if the renter chooses to unlock the available contact details attached to the published shortlist.
• Optional Offer & Move-in Support: £50 success fee. Payable only where the renter separately requests this support for one selected property, Dynasty provides it and the renter then moves into that property.

If the renter uses the unlocked contacts and secures accommodation without requesting Dynasty’s Offer & Move-in Support, the second £50 is not payable. If support is requested but the renter does not move into the selected property, the success fee is not payable.

These are Dynasty service fees, not rent, a tenancy deposit or a holding deposit. Any rent or deposit must be agreed with and paid to the advertiser or their properly appointed agent. The mandatory Dynasty case reference must be used when paying a service fee. A payment screenshot does not prove receipt; Dynasty must verify the bank transaction before releasing contacts.

5. Contact release and renter responsibilities

After the first payment has been verified, the published contact details are made available in the private case. The renter contacts the advertiser directly and must carry out appropriate checks before viewing, paying money or signing an agreement. The renter must not assume that an advert, identity, property condition, licence, safety certificate or right to let has been independently guaranteed by Dynasty Accommodations.

The renter agrees to provide honest, accurate information and to update the case after making contact, arranging a viewing, applying or moving in. The renter must not use supplied contact information for marketing, resale, publication or any purpose unrelated to their own accommodation search.

6. Optional offer support

After a viewing, the renter may authorise Dynasty to contact the verified owner, agent or other properly authorised property provider on their behalf. The service may include presenting the renter’s agreed offer, coordinating communications, identifying missing application information and helping the renter organise accurate documents.

Dynasty does not alter, invent or guarantee references, decide Right to Rent status or guarantee acceptance. The property provider remains responsible for their decision and for checks that apply to the proposed occupation. Only one property can have active Offer & Move-in Support at a time.

7. Cancellation

A consumer who enters the service agreement online may have a statutory 14-day cancellation period. By submitting the form, the renter expressly requests that the search begins during that period. No search fee is charged where the renter cancels before choosing to unlock contacts.

Before contact details are released, the renter will be asked to confirm the paid stage. The effect of cancellation after a paid stage has been fully performed must follow applicable consumer law. Statutory rights are not excluded or reduced by these terms.

8. Advert photographs and information

Published listing information may be summarised or reproduced only where Dynasty has the appropriate permission. Details can change after they are collected. The original source is retained internally for verification and record-keeping.

9. Resident landlords

The renter can state whether accommodation shared with a resident landlord is acceptable. Where a renter shares living facilities with a resident landlord, the occupation may be a lodger or excluded-occupier arrangement with different rights and notice requirements. Dynasty will label the arrangement using the information available, but the renter should read the proposed occupation agreement and seek advice if unsure.

10. Problems and disputes

The private case includes an urgent-help route. Dynasty may try to help clarify communication but does not become the landlord, guarantee either party’s performance or provide legal representation. A renter should obtain independent legal or housing advice where appropriate. Complaints about the Dynasty service should first be sent to Book@dynastyaccommodation.com with the case reference.

11. Contact

Dynasty Accommodations
Email: Book@dynastyaccommodation.com
WhatsApp: 07498 225517